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Quality Focus
Quality has always been an integral part of all our services .Our
processes and systems ensure that we are able to deliver as per
our commitments and customer’s expectations, each time and
every time.
Process Orientation
Easy Bill has processes defined for all key activities of the
business.
Some of the key areas are:
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Customer payment.
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Settlement with various activities.
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Retailer Acquisition.
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Cash Management.
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Disaster and Security Management.
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Customer care and Support.
Adherence to industry standards
Easy Bill practices and technology standards adhere to
prevalent standards in the finance and retail industry.
Some of the key standards are :
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Retail Acquisition, which is based on finance
industry norms and standards.
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Security of transactions, is based on the
norms followed by the Credit Card/ ATM industry.
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Disaster Management, are based upon 24 *
7 operations.
Customer Care
At Easy Bill, Quality is everyone's responsibility and includes
all aspects of our business. Our employees are empowered to initiate
corrective, preventive and improvement actions in everything we
do, which includes:
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Call / Response Center
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Continuous communication with the customer
in the form of bill inserts, radio and newspaper advertisements.
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Collecting customer feedback and data to
consolidate relationship with them.
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Ensuring efficient handling of complaints
and queries.
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